PRIVACY POLICY

White Rabbit Group (“White Rabbit Group,” “WRG,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, purchase or register for tickets, attend our events, join our marketing lists, enter a promotion, or otherwise interact with us.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, phone number, and mailing address.

• Ticketing and event information, such as events attended, ticket type, purchase history, guest-list registration, and promotional codes used.

• Marketing preferences, including whether you have chosen to receive promotional emails or text messages from White Rabbit Group.

• Information submitted through presale signups, contests, giveaways, surveys, forms, or customer-service requests.

• Website and device information, including your IP address, browser type, device information, referring pages, website activity, and interactions with our advertisements or marketing messages.

Payment information is generally collected and processed directly by our ticketing or payment partners. White Rabbit Group may receive limited transaction information but does not typically receive or store complete payment-card details.

HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you when you join a mailing list, request presale access, register for an event, enter a promotion, contact us, or otherwise provide information.

• From ticketing and registration platforms, including DICE, POSH, or other services you use to purchase or register for tickets.

• Automatically through cookies, pixels, analytics tools, and similar technologies.

• From venues, artists, event producers, promotional partners, advertising platforms, and other event partners when permitted by law.

HOW WE USE YOUR INFORMATION

We may use your information to:

• Process event registrations and provide ticketing support.

• Send event announcements, presale access, ticket offers, newsletters, giveaways, and promotional communications when permitted.

• Provide event updates, including schedule changes, cancellations, venue information, safety notices, and other important details.

• Administer guest lists, contests, surveys, and promotional programs.

• Provide customer service and respond to inquiries.

• Understand attendance, ticket sales, and audience engagement.

• Improve our events, website, advertising, and marketing campaigns.

• Detect fraud, maintain security, and protect our guests and business.

• Comply with legal obligations and enforce our agreements.

MARKETING OPT-IN

When purchasing or registering for tickets through DICE or another ticketing platform, you may be given a separate option to receive marketing communications directly from White Rabbit Group.

If you select this option, the ticketing platform may provide us with information such as your name, email address, phone number, event information, and marketing preferences. We may use this information to send WRG event announcements, presale access, ticket offers, giveaways, and related promotions.

Purchasing a ticket does not automatically enroll you in White Rabbit Group marketing. You will only be added when you separately choose to opt in or otherwise give us permission.

EMAIL AND TEXT COMMUNICATIONS

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in our emails.

If you consent to receive marketing text messages, message frequency may vary and message and data rates may apply. Consent is not required as a condition of purchasing a ticket. You may reply STOP to opt out or HELP for assistance.

Even if you unsubscribe from marketing, we may still send non-promotional communications relating to a purchase, event update, cancellation, safety issue, or customer-service request.

HOW WE SHARE INFORMATION

We may share personal information with:

• Ticketing and event-registration platforms.

• Email, text-message, and customer-communication providers.

• Payment processors.

• Venues, artists, event producers, and operational partners when needed to organize or administer an event.

• Advertising, analytics, and social media platforms that help us understand and improve our marketing.

• Professional advisers and other providers that support our business.

• Government authorities or other parties when required by law or reasonably necessary to protect legal rights, safety, or security.

We do not sell personal information for money. Certain disclosures to advertising or analytics platforms may be considered “sharing” or a “sale” under some state privacy laws, even when no money is exchanged. Where required by law, you may request to opt out by contacting us using the information below.

COOKIES AND ANALYTICS

Our website and marketing partners may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, measure website traffic, understand campaign performance, and provide relevant advertising.

You may be able to control cookies through your browser settings or a cookie-preference tool provided on our website. Disabling cookies may affect certain website features.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. This may include providing services, maintaining transaction and business records, complying with legal obligations, resolving disputes, and enforcing agreements.

YOUR PRIVACY CHOICES

Depending on where you live and subject to applicable law, you may have the right to request that we:

• Confirm whether we process your personal information.

• Provide access to or a copy of your personal information.

• Correct inaccurate personal information.

• Delete certain personal information.

• Provide certain information in a portable format.

• Stop certain uses or disclosures of your information.

• Honor your decision to withdraw marketing consent.

To make a privacy request, contact us at [PRIVACY EMAIL]. We may need to verify your identity before completing your request. We will not discriminate against you for exercising an applicable privacy right.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of online transmission or storage can be guaranteed to be completely secure.

CHILDREN’S PRIVACY

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and delete it when appropriate.

Individual events may have higher minimum-age requirements, including 18+ or 21+, as stated on the applicable event listing.

THIRD-PARTY SERVICES

Our website and communications may contain links to third-party websites and services, including ticketing platforms, venues, artists, and social media platforms.

These parties maintain their own privacy policies and practices. White Rabbit Group is not responsible for how third parties independently collect, use, or protect personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our services, practices, or legal obligations. When changes are made, we will update the “Last Updated” date at the top of this page.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy, contact:

White Rabbit Group
Email: info@whiterabbitgrp.com